ONLINE REGISTRATION AND ACCOUNT INFORMATION
WHY DO I NEED TO REGISTER TO SHOP?
Registering on the site with Guess assists us to expedite the ordering process and allows you to keep track of your orders and refunds. With your permission, we will communicate special promotions, sales and events.
BY REGISTERING, WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU?
No, not unless you sign up to our newsletter. If you do sign up, you can ask to be taken off our mailing list at any time by clicking unsubscribe at the bottom of any of our emails.
WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
We will never change your password without you requesting it, nor do we store your password. If you have forgotten your password for whatever reason, simply click the Forgot Your Password link on the login page and we’ll get you back up and running right away. Simply follow the steps in the email that will be sent to you.
HOW DO I CREATE AN ACCOUNT?
Creating a Guess account means that you can shop with Guess.co.za at any time, anywhere. To create your account, simply click here (or on the Register button on the home page) and follow the new customer instructions to create your account.
WHAT IS YOUR ONLINE SECURITY POLICY?
We want to ensure that you, as the customer are safe and secure when you shop with us online and thus we take the utmost care with the information that you provide to us when you place an order. All of the information you provide us, is restricted to our staff and we ensure that they are informed of our latest security and privacy policies. If you have any further questions about the security of ordering from the Guess online site, please email us at firstname.lastname@example.org.
We use the highest standard of encryption when passing payment information between your computer and our website. Credit card details used for payment on our website are handled according to international best practice standards using encryption and key data removal. We do not record nor retain any of your PIN/CVV numbers used for authentication of your card.
ORDERS AND DELIVERY
WHAT IF I HAVE MADE A MISTAKE WITH MY ORDER?
If you have made a mistake on your order, please call 087 150 2220 or email email@example.com and we will do our very best to assist you to correct it.
CAN I FIND OUT IF YOU WILL BE GETTING REPLACEMENT STOCK ON ITEMS THAT HAVE SOLD OUT?
Some of the items on our website do sell out quickly and we will be able to advise whether we will be receiving additional stock, you can contact us at firstname.lastname@example.org for further information.
However, we regularly update our site so please check in again.
HOW DO I PLACE A GIFT ORDER?
If you would like to place a gift order, please contact us on email@example.com
I HAVE RECEIVED MY ORDER BUT ONE OF THE ITEMS IS MISSING, WHAT DO I DO?
Please email firstname.lastname@example.org and we will gladly assist you and rectify this immediately.
I HAVE RECEIVED AN INCORRECT OR DAMAGED ITEM WITH MY DELIVERY, WHAT DO I DO?
We aim to get your order right every time but we do occasionally make mistakes. If we send you the wrong item or a damaged item, you can return it to us free of charge and we will send you a replacement item. Email email@example.com to resolve this.
CAN I CANCEL MY ORDER OR AN ITEM FROM MY ORDER?
Yes! We may be able to cancel your order if it has not been shipped. Please contact us on 087 150 2220 or email firstname.lastname@example.org.
If it is too late for us to cancel your order, as it may already be shipped, upon receipt of your order please return your item to us using the returns process. Note that a refund can take up 7 days to reflect in your account.
CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED MY ORDER?
Unfortunately not, you will need to place a separate order for anything items you wish to add to your order.
DOES THE PRICE INCLUDE THE COST OF DELIVERY?
Delivery is free for orders over R799. If your order is less than R799, the delivery charge will be calculated during the final order confirmation step.
HOW DO I TRACK MY ORDER?
You will receive an order confirmation email from us with your order details and a tracking number. Dawn Wing will send you an sms with a waybill number once your item has been dispatched. If you wish to track your order, please click here and enter your tracking/waybill number in the space provided.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
3 - 7 working days depending where you live in South Africa.
CAN I COLLECT MY ORDER MYSELF FROM ONE OF YOUR STORES?
Yes, all items offered on Guess.co.za have a click and collect option available from selected stores nationwide. Click here to view stores where this service is offered.
DO I NEED TO SIGN FOR MY DELIVERY?
Yes. A signature is required at the time of delivery.
CAN I SHIP MY PURCHASE TO A FOREIGN COUNTRY?
Unfortunately, at this stage we do not ship product outside South Africa.
HOW SHOULD I CARE FOR MY GUESS PRODUCTS?
To fully enjoy your new GUESS products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.
For Dark Denims: Add 1/2 cup of white vinegar to the water when you wash your jeans for the very first time. This helps to set the dark dye in the fabric. Always wash denim inside out, zipper up, to prevent excess wear and delay fading. Click here for the full denim care guide.
For Ribbed Knits: To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.
For Silk Screened Items: Wash items inside out and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.
For Items decorated with rhinestones or glitter: follow the same instructions for Silk Screened items.
PAYMENTS AND BILLING
HOW DO I PLACE AN ORDER?
You will need to register an account with us. Once you have selected the items you wish to purchase by adding items to your shopping cart and are ready to complete your transaction, click on the Checkout button and your order will be processed.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept American Express, Visa, MasterCard, Diners and EFT payments. Should you have a VIP card managed by RCS, this is only accepted in our stores.
CAN I PAY FOR MY ORDER USING MY GIFT CARD?
Unfortunately, at this stage we are unable to accept Gift Cards on our guess.co.za website, you can however redeem these at any of our stores.
WHY HAS MY CARD BEEN DECLINED?
All credit/debit cardholders are subject to validation checks and authorisation by the issuing bank. If the issuing bank refuses to authorise payment then you will be notified of this immediately. Please contact your bank for further information.
MY ORDER DID NOT GO THROUGH BUT I THINK YOU HAVE CHARGED ME?
When you enter your card details to pay for your order, your bank automatically reserves the amount from your available balance although it is not actually taken from your account until we process your order. If we do not process your order, we do not charge you and the money is automatically put back into your available balance by your Bank. If you have any questions regarding this please contact our Customer Service department on 087 150 2220 or email@example.com.
PROMOTIONS ANS DISCOUNTS
WHY DOESN'T MY PROMOTIONAL CODE WORK?
Please check that the code/link you are using is correct and still valid. Please contact our Customer Service department on 087 150 2220 or email firstname.lastname@example.org in the event of any questions.
RETURNS AND REFUNDS
WHAT IS YOUR RETURN POLICY FOR INTERNET PURCHASES?
Click here for our returns & refunds policy.
We offer a fully comprehensive repairs facility, for watches. Please contact us on 087 150 2220 or email@example.com for further details.
WHERE CAN I PURCHASE GIFT CARDS?
Gift Cards can be purchased at any Guess store nationwide. Unfortunately, they are not yet available for purchase or use online.
MY GIFT CARD HAS BEEN LOST OR STOLEN. WHAT SHOULD I DO?
Unfortunately, gift cards are treated as cash and therefore lost or stolen gift cards cannot be replaced.
We have stores located nationwide. For a comprehensive list of these stores and their contact details please click here.